Manchester Transit HSRP Problems

One of a pair of Cisco routers serving some transit customers is experiencing issues, currently it is not passing packets. This should have caused an automatic fail over to it's pair however for reasons currently unknown it did not fail over. The standby priority for all affected customers has been increased on the operational router so traffic is once again flowing.

During normal operation both routers would carry traffic, some customers having a higher priority on router 1 while the others have a higher priority on router 2. A number of scenarios are tested to ensure fail over does occur so this failure is a bit unusual.

An engineer is currently en-route to verify the status of the router experiencing problems.

Unexpected Reboot of rtr1.thn

At 17:03 rtr1.thn unexpectedly rebooted, customers served via this router would have noticed approx 7 minutes of downtime while the router reloaded.

The router appears to be stable after the reboot though reasons for why it may have rebooted are still being investigated. We will continue to monitor the router closely for the next few hours.

Transit router

At 17:33 one of our transit routers stopped passing packets on one of it's interfaces. The affected router was restarted at 18:00 correcting the problem.

Customers directly connected to this router would have seen an outage of 32 minutes. Others may have experienced an outage of approx 30 seconds while their sessions were redirected to another router.

C2 apologise for the inconvenience this outage may have caused.