One of a pair of Cisco routers serving some transit customers is experiencing issues, currently it is not passing packets. This should have caused an automatic fail over to it's pair however for reasons currently unknown it did not fail over. The standby priority for all affected customers has been increased on the operational router so traffic is once again flowing.
During normal operation both routers would carry traffic, some customers having a higher priority on router 1 while the others have a higher priority on router 2. A number of scenarios are tested to ensure fail over does occur so this failure is a bit unusual.
An engineer is currently en-route to verify the status of the router experiencing problems.
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