July 6th 2012 16:56
From approx 15:55 we have lost connectivity to our equipment in Telecity HEX6&7.
Remote hands cannot identify any issues so we are therefore sending an engineer to site with spare equipment to be able to investigate and replace as required.
We estimate being onsite 9pm weather permitting. An update will follow shortly after that.
This is affecting DSL customers and fixed line services provided through that Datacentre. Services provided out of our other datacentres are not affected and our own facility at Hack Green Bunker is also unaffected.
Regards
C2 Technical
10:00pm Engineer onsite.
10:54pm Equipment replaced and configuration loaded - DSL connections and fixed line services restored. DSL connections may require a reboot in order to reconnect.
Apologies for the inconvenience.
Regards C2 Technical
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