Network outage at London HEX6&7

10/11/2012 16:30 - We've just had notification of a router going offline at London HEX6&7, we're currently investigating as to what may be happening before taking any action to redirect connections etc.  Currently any connections going via HEX6&7 will be offline.

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16:45   Actions underway to redirect all DSL connections to alternate node as well as activate backup DSL connections for leased line connections terminating at HEX.

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17:00 Reload of the router has been completed - router is back online and exchanging data with it's peers.  DSL connections for the moment will be left pointing at Manchester routers.

Notification of engineering works affecting Bunker datacentre 13/11/2012

We've been notified by our electricity provider that on the 13th November 2012 they will be carrying out engineering works that will affect our mains feeds into the Bunker.  Mains power will be switched off from 9am until 4pm.

We anticipate no impact on any services as throughout this period the Bunker will be operating on it's own internal generator power.

Regards
Atlas Technical

Bunker Partial Power Failure

19/8/12 20:20 -  We're currently experiencing a partial power failure on the mains at the Bunker datacentre.  It appears we have lost one of the phases.  Unfortunately under these circumstances the generators did not kick in, a manual override has been applied.  Equipment has been running on UPS but some of them have exhausted their battery supplies - as soon as these UPS's have enough charge they will start passing current again and the equipment will power up.

20:40 - SP Confirm single phase failure.

20/8/12 08:30 - All work complete and Bunker verified as back on mains power.

DSL Network Issues 25/7/2012

15:22

Our wholesale DSL interconnects have just gone down - we're investigating the issue now.
15:26
A router in the wholesale network experienced an unexpected restart - connections are coming back online now.  If your DSL router does not connect try a 1 minute power-cycle, if that does not work try a full 15 minute power cycle.  Any issues after that please give us a call.

Issues with C2 DSL Network

July 6th 2012 16:56
From approx 15:55 we have lost connectivity to our equipment in Telecity HEX6&7. Remote hands cannot identify any issues so we are therefore sending an engineer to site with spare equipment to be able to investigate and replace as required. We estimate being onsite 9pm weather permitting. An update will follow shortly after that. This is affecting DSL customers and fixed line services provided through that Datacentre. Services provided out of our other datacentres are not affected and our own facility at Hack Green Bunker is also unaffected.

Regards C2 Technical

10:00pm Engineer onsite.

10:54pm Equipment replaced and configuration loaded - DSL connections and fixed line services restored. DSL connections may require a reboot in order to reconnect.

Apologies for the inconvenience.

Regards C2 Technical

Emergency Maintenance Notification

We have received notification from our primary transit provider that on 12th April 2012 between 1am and 4am GMT there is a possibility of an upto 20 minute outage.

Regards
Atlas Technical